Blue Book Services is here to serve you! Our forward-focused mission is to
provide the best resources to enable produce and lumber businesses to succeed.
Since 1901, Blue Book Services remains committed to
providing high-quality, timely, and accurate service in a cost-effective manner,
to ensure that the information provided to customers is the best available. Our innovative systems and processes in place set the
standard for service and information companies.
We treat each customer fairly
with the same level of reliability, respect, and responsiveness. We continually
seek out ways to improve our customer service performance and always appreciate
We are committed to excellence in Customer Service, by upholding
the following Customer Service Standards
behaviors for all Blue Book Services associates.
Blue Book Services will conduct
its business fairly, impartially, and in an ethical and lawful manner. In
conducting its business, integrity must underlie all company relationships,
including those with customers, suppliers and associates. The highest standards
of ethical business conduct are required of Blue Book Services associates in the
performance of their professional responsibilities.
Associates will not engage
in conduct or activity that may compromise the company’s honesty, impartiality,
or reputation, and will ensure that:
• they adhere to fair dealing and honesty
as the foundation of all of transactions and interactions, including via phone,
• they are respectful and courteous in all business related communications.
• they will follow all restrictions on use and disclosure of
what our customers can consistently expect from Blue Book Services.
interacting with Blue Book Services, customers can expect:
• to be our top
• the full and undivided attention of the Blue Book Associate.
timely attention to inquiries and concerns.
• Blue Book associates to honor
• a collaborative effort to meet their business needs.
outlines our commitment to the knowledge and education of
both Blue Book Services associates and customers.
Blue Book Services believes
that learning is a continuous and interactive process that enables associates to
respond to the challenges of a changing marketplace. In addition to job skill
training, learning involves constant development of associates through a variety
of strategies like mentoring, coaching, seminars, formal education, special
projects, and developmental assignments.
The expertise developed through these
learning strategies provides the following customer benefits:
• education about
the full-range of Blue Book Services.
• timely and reliable information
pertaining to industry trends, news, and evolving needs.
• a commitment
to continuous improvements to anticipate and exceed customer expectations.
1Feedback can be submitted by: contacting one of our
Service Representatives at 630 668-3500; completing the Feedback form located at
http://apps.bluebookservices.com/BBOS/Feedback.aspx; or completing the Customer Service Survey distributed
periodically to all Blue Book Members.