Blue Book Services is here to serve you! Our forward-focused mission is to provide the best resources to enable produce and lumber businesses to succeed.

Since 1901, Blue Book Services remains committed to providing high-quality, timely, and accurate service in a cost-effective manner, to ensure that the information provided to customers is the best available. Our innovative systems and processes in place set the standard for service and information companies.

We treat each customer fairly with the same level of reliability, respect, and responsiveness. We continually seek out ways to improve our customer service performance and always appreciate your feedback.¹

We are committed to excellence in Customer Service, by upholding the following Customer Service Standards.

Business Conduct:
outlines expected behaviors for all Blue Book Services associates.

Blue Book Services will conduct its business fairly, impartially, and in an ethical and lawful manner. In conducting its business, integrity must underlie all company relationships, including those with customers, suppliers and associates. The highest standards of ethical business conduct are required of Blue Book Services associates in the performance of their professional responsibilities.

Associates will not engage in conduct or activity that may compromise the company’s honesty, impartiality, or reputation, and will ensure that:
• they adhere to fair dealing and honesty as the foundation of all of transactions and interactions, including via phone, face-to-face, and  
  written communications.
• they are respectful and courteous in all business related communications.
• they will follow all restrictions on use and disclosure of information as outlined in the Privacy Policy.

Customer Experience:
outlines what our customers can consistently expect from Blue Book Services.

When interacting with Blue Book Services, customers can expect:
• to be our top priority.
• the full and undivided attention of the Blue Book Associate.
• timely attention to inquiries and concerns.
• Blue Book associates to honor their commitments.
• a collaborative effort to meet their business needs.

Knowledge/Education:
outlines our commitment to the knowledge and education of both Blue Book Services associates and customers.

Blue Book Services believes that learning is a continuous and interactive process that enables associates to respond to the challenges of a changing marketplace. In addition to job skill training, learning involves constant development of associates through a variety of strategies like mentoring, coaching, seminars, formal education, special projects, and developmental assignments.
 
The expertise developed through these learning strategies provides the following customer benefits:
• education about the full-range of Blue Book Services.
• timely and reliable information pertaining to industry trends, news, and evolving needs.
• a commitment to continuous improvements to anticipate and exceed customer expectations.


¹Feedback can be submitted by: contacting one of our Service Representatives at 630 668-3500; completing the Feedback form located at http://apps.bluebookservices.com/BBOS/Feedback.aspx; or completing the Customer Service Survey distributed periodically to all Blue Book Members.